Orders are shipped within 1 business day of receiving your payment. 95% of all orders are shipped within the same day of placing your order, but please allow us the full time we specify before contacting support. Occasionally a delay may occur, in which case it may take a full 2 business days. In most cases, if your payment is received before 12:00 pm/ 3:00 pm PST / EST Mon-Fri, it will ship the same day.
Shipping Times & Costs
All orders are shipped via Canada Post Expedited or Xpresspost with a tracking number, for a flat rate of $10.00/$15.00. Orders over $200 are shipped free of charge. Canada Post estimates that your order will arrive in 2-9 days using Expedited, and 1-3 business days using Xpresspost after being shipped. Orders may take longer to arrive, depending on postal delays, and your province or territory.
Vacuum Sealed Inner Packaging
All orders are vacuum-sealed with a professional industrial grade sealer. The packages we send are completely scentless. Special care and treatment is also given throughout the packaging process to eliminate any traces or residues.
A wide variety of stealthy outer packaging is then used to ensure your parcel will easily blend in with the millions of other pieces of mail currently in circulation.
All orders shipped within Canada are guaranteed to arrive, with the exception of Newfoundland, Northern Quebec, Nunavut, and the Northwest Territories (Orders sent to these provinces and territories are NOT guaranteed to arrive). For the rest of Canada, if the tracking number shows it wasn’t delivered and valid and accurate information was supplied, we will re-send the order once for free.